Terms of Service

Last Updated: September 16, 2026

Welcome to Myfrents. These Terms of Service govern your access to and use of myfrents.com, including your purchase of products and use of any services provided through our website.

By visiting our website, creating an order, or using our services, you agree to these Terms of Service. Please read them carefully before making a purchase.

Summary

Topic	Key Information
Store	Myfrents
Website	myfrents.com
Products	Women’s dresses and related apparel
Shipping Area	United States only
Order Cut-Off Time	5:00 PM Eastern Time (ET)
Processing Time	1–2 business days, Monday through Friday
Transit Time	5–10 business days, Monday through Friday
Standard Shipping Fee	$6.99 per order
Return Window	30 days from delivery
Return Shipping	Free for accepted returns using our provided prepaid label
Restocking Fee	$0
Refund Processing	Within 7 business days after the return is received, inspected, and approved
Contact Email	support@myfrents.com
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

1. About Myfrents

Myfrents operates the website myfrents.com and offers women’s dresses and related apparel for sale to customers within the United States.

Our business contact information is:

Myfrents

911 Overhill Dr

Suffield, CT 06078-1945

United States

Email: support@myfrents.com

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

2. Acceptance of These Terms

By accessing or using our website, you confirm that:

You have read and understood these Terms of Service.
You agree to comply with these Terms.
You are legally capable of entering into a binding transaction.
The information you provide during checkout is accurate and complete.

If you do not agree with these Terms, you should not place an order or use the website for purchasing purposes.

3. Eligibility

You must be legally capable of entering into a purchase agreement under applicable law.

If you are under the legal age required to enter into a contract in your jurisdiction, you may use the website only with the involvement and consent of a parent or legal guardian.

4. Products and Product Information

We make reasonable efforts to provide accurate product information, including:

Product descriptions.
Available sizes.
Colors.
Materials where applicable.
Product images.
Prices.
Availability.

Because display settings vary between devices, the color shown on your screen may differ slightly from the physical product.

Minor differences that result solely from lighting, photography, or screen display settings do not necessarily indicate a defect.

However, nothing in this section limits your rights if a product is materially different from its description, defective, damaged, or otherwise not supplied as agreed.

5. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve or guarantee availability.

If an item becomes unavailable after an order is submitted, we may:

Contact you regarding the affected item.
Offer an appropriate alternative where available and accepted by you.
Cancel the unavailable item.
Issue any applicable refund to the original payment method.

We will not intentionally charge customers for products that cannot be supplied.

6. Pricing

All prices displayed on myfrents.com are shown in U.S. dollars unless otherwise stated.

Product prices include applicable tax as represented on our website.

The standard shipping charge is:

$6.99 per order

Shipping charges are shown separately during checkout before you complete payment.

There are no additional standard shipping fees beyond those disclosed during checkout.

The total amount payable will be displayed before you submit your order.

7. Pricing Errors

We make reasonable efforts to ensure that prices displayed on our website are accurate.

If a clear pricing error occurs, we may contact you before fulfilling the affected order.

Where permitted by law, we may:

Correct the error.
Allow you to confirm the purchase at the correct price.
Cancel the affected order and issue a full refund if payment has already been made.

We will not substitute a different price after an order has been completed without notifying you where notification is required.

8. Payment

Payment must be successfully authorized before an order can be processed.

The payment methods available to you will be displayed during checkout.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method.
The payment information provided is accurate.
You authorize the applicable charge for your order.

Payment processing may be performed by third-party payment service providers.

We do not require customers to provide payment credentials outside our designated checkout process.

9. Order Submission

Submitting an order means you are requesting to purchase the products listed in your order.

After the order is submitted, you may receive an order confirmation containing information such as:

Order number.
Purchased products.
Delivery information.
Pricing.
Shipping cost.

You should review your order confirmation and contact us promptly if any information is incorrect.

10. Order Acceptance

An automated order confirmation does not necessarily mean that an order has completed all processing checks.

We may review orders for:

Payment authorization.
Product availability.
Shipping eligibility.
Address accuracy.
Suspected fraudulent activity.
Technical or pricing errors.

An order may be canceled before shipment where there is a legitimate reason to do so.

If we cancel a paid order, the applicable amount will be refunded to the original payment method.

11. Order Cut-Off Time

Our order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed before 5:00 PM ET on a business day may begin processing that day.

Orders placed after 5:00 PM ET generally begin processing on the next business day.

Orders placed on weekends or applicable public holidays begin processing on the next available business day.

12. Shipping Area

We currently ship only within the United States.

International shipping is not currently available.

Orders requiring delivery outside the United States cannot be fulfilled.

13. Processing Time

Orders generally require:

1–2 business days

for processing and preparation.

Processing occurs Monday through Friday, excluding applicable public holidays.

Processing time may include:

Payment verification.
Order review.
Product preparation.
Packaging.
Carrier handoff preparation.

14. Shipping and Transit Time

After processing, estimated transit time is:

5–10 business days, Monday through Friday

Depending on the delivery location and carrier operations, an order may arrive sooner than the estimated timeframe.

The estimated total delivery period is approximately:

6–12 business days

This consists of:

1–2 business days of processing.
5–10 business days of transit.

15. Shipping Carriers

Orders may be shipped using:

USPS.
UPS.
FedEx.

Carrier selection may depend on factors such as destination, package dimensions, service availability, and operational requirements.

16. Shipping Fee

Our standard shipping fee is:

$6.99 per order

The shipping fee is displayed during checkout before payment is completed.

No undisclosed standard shipping fee will be added after checkout.

17. Delivery Estimates

Delivery estimates are provided in good faith based on normal operating conditions.

Delivery delays may occur because of:

Severe weather.
Carrier disruptions.
Transportation interruptions.
Public holidays.
High shipping volumes.
Incorrect addresses.
Events beyond our reasonable control.

Estimated delivery dates are not intended to remove or reduce any rights available under applicable consumer law.

18. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address.

Before placing an order, please verify:

Recipient name.
Street address.
Apartment or unit number where applicable.
City.
State.
ZIP code.
Contact details.

If you notice an error after placing an order, contact:

support@myfrents.com

as soon as possible.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after fulfillment or carrier handoff has started.

19. Order Changes and Cancellations

If you need to request an order change or cancellation, contact:

support@myfrents.com

as soon as possible.

Requests may include:

Shipping address correction.
Size change.
Product change.
Order cancellation.

A requested change or cancellation is not guaranteed once processing or shipment has begun.

If an order has already shipped, the customer may need to follow our Return & Refund Policy after delivery.

Any cancellation rights required by applicable law remain unaffected.

20. 30-Day Return Policy

Eligible products may be returned within:

30 days from the date of delivery

Returned products must generally be:

In the same condition as received.
Unworn beyond reasonable fitting.
Unwashed.
Unaltered.
Free from stains, odors, makeup, perfume, or other signs of use.
Returned with original tags where applicable.
Accompanied by appropriate order information.

Additional conditions and procedures are described in our Return & Refund Policy.

21. Return Shipping

Approved returns qualify for:

Free return shipping

After a return is accepted, we will send a prepaid return shipping label to the customer's email address.

The customer should:

Download the label.
Print the label.
Package the product securely.
Attach the label to the return package.
Follow the provided return instructions.

Customers are not charged for the return shipping label when following the approved return procedure.

22. Return Address

Approved returns are processed at:

Myfrents

911 Overhill Dr

Suffield, CT 06078-1945

United States

Customers should contact us before sending any return.

23. Restocking Fees

We do not charge a restocking fee for eligible returns.

Restocking Fee: $0

There is also no separate storage fee for an eligible return.

24. Refunds

Once a returned product has been received, it will be inspected.

If the return is approved, the refund will be issued to the original payment method.

Approved refunds are processed within:

7 business days

after the returned product has been received, inspected, and approved.

Your bank, card issuer, or payment provider may require additional time to post the refunded amount to your account.

25. Damaged, Defective, or Incorrect Products

If your product arrives:

Damaged.
Defective.
Incorrect.
In a condition materially different from the product description.

please contact:

support@myfrents.com

Include:

Your order number.
Your name.
A description of the problem.
Photographs where applicable.

We will review the issue and provide appropriate instructions.

Nothing in this section limits statutory rights concerning defective, damaged, or incorrectly supplied goods.

26. Exchanges

Where a direct exchange cannot be processed, customers may return an eligible product according to our Return & Refund Policy and place a separate order for the preferred product.

If an incorrect or defective product was supplied, please contact us before placing another order so we can review the issue.

27. Promotions and Discount Codes

Promotional offers may be subject to specific terms disclosed with the promotion.

Unless otherwise stated:

Discount codes cannot be exchanged for cash.
Discount codes may be subject to expiration dates.
Certain offers may apply only to eligible products.
Multiple promotions may not always be combined.

Any material restrictions will be disclosed before or during the applicable promotion.

28. Website Accuracy

We make reasonable efforts to keep website information accurate and current.

However, occasional errors may occur regarding:

Product descriptions.
Product availability.
Pricing.
Images.
Technical information.
Shipping estimates.

When we identify a material error affecting an order, we will take reasonable steps to correct it and communicate with the affected customer where necessary.

29. Acceptable Use of the Website

You agree not to use our website for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not:

Attempt to gain unauthorized access to the website or related systems.
Introduce malicious software, viruses, or harmful code.
Interfere with website security.
Use automated systems to disrupt website functionality.
Submit false payment information.
Use another person's identity or payment credentials without authorization.
Engage in fraudulent transactions.
Copy website content in violation of intellectual property rights.

30. Intellectual Property

Unless otherwise indicated, the content available on myfrents.com, including:

Text.
Product descriptions.
Graphics.
Logos.
Website design.
Images owned or licensed by us.
Layout.
Branding.
Other original website materials.

is owned by or licensed to Myfrents and is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, publish, commercially exploit, or modify protected website materials without appropriate authorization.

31. Third-Party Services

Our website may use third-party providers for services such as:

Payment processing.
Shipping.
Analytics.
Website functionality.
Fraud prevention.
Customer support.

These third-party providers may process information according to their own applicable terms and privacy practices.

Use of third-party services does not remove our responsibility to provide customers with the information and protections required by applicable law.

32. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, security, availability, or privacy practices of independent third-party websites.

Customers should review the relevant policies of third-party websites before providing information to them.

33. Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy and applicable privacy requirements.

Information may be collected and used for purposes such as:

Processing orders.
Delivering products.
Processing payments.
Preventing fraud.
Providing customer support.
Improving website functionality.
Meeting legal obligations.

Please review our Privacy Policy for more information regarding how personal information is collected, used, shared, stored, and protected.

34. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for functions including:

Essential website operation.
Shopping cart functionality.
Checkout functionality.
Security.
Analytics.
Performance measurement.
User preferences.
Marketing where applicable and legally permitted.

Further information is available in our Cookie Policy and Privacy Policy.

Where legally required, consent mechanisms will be provided for non-essential cookies or tracking technologies.

35. Account and Information Security

Customers are responsible for maintaining the confidentiality of any account credentials they create or use.

You should promptly contact us if you reasonably believe that unauthorized activity has occurred involving your account or order information.

We take reasonable administrative and technical measures to help protect personal information, but no internet-based system can guarantee absolute security.

36. Fraud Prevention

We reserve the right to review orders that show reasonable indications of fraud, unauthorized payment activity, abuse, or security risk.

Where appropriate, we may:

Request verification.
Delay fulfillment while verification is completed.
Decline or cancel an order.
Refund applicable payments.

Any such action will be taken in accordance with applicable law.

37. Limitation of Liability

To the maximum extent permitted by applicable law, Myfrents will not be responsible for indirect, incidental, or consequential losses arising from use of the website where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

Nothing in these Terms limits customer rights regarding:

Fraud or fraudulent misrepresentation.
Defective products.
Personal injury caused by negligence where liability cannot legally be excluded.
Mandatory statutory consumer protections.
Any other liability that cannot lawfully be excluded.

38. No Waiver of Consumer Rights

These Terms are not intended to restrict, waive, or replace any mandatory consumer rights provided by applicable law.

If any provision of these Terms conflicts with a mandatory legal right available to you, the mandatory legal right will apply.

39. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses resulting from your unlawful use of the website or intentional violation of these Terms.

This provision does not require a consumer to waive protections or remedies provided by applicable law.

40. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be applied or limited to the maximum extent permitted by law.

The remaining provisions will continue in effect where legally permissible.

41. Changes to These Terms

We may update these Terms of Service from time to time to reflect:

Changes to our services.
Business practices.
Legal requirements.
Security requirements.
Website functionality.

When material updates are made, the revised version will be posted on this page with an updated "Last Updated" date.

Changes will not retroactively reduce rights that have already arisen under applicable law.

42. Governing Law

These Terms are governed by applicable laws of the United States and the State of Connecticut, to the extent permitted by law.

Nothing in this section prevents a consumer from relying on mandatory protections or remedies available under applicable consumer protection laws.

43. Entire Agreement

These Terms of Service, together with applicable policies displayed on our website, form the agreement governing your use of our website and purchases from Myfrents.

Related policies may include: