Return & Refund Policy

Last Updated: September 16, 2026

At Myfrents, we want customers to have clear and transparent information about returns and refunds. This policy applies to purchases made through myfrents.com and explains the return eligibility requirements, return process, return shipping costs, and refund procedures.

Summary

Policy Detail	Information
Return Window	30 days from the date of delivery
Return Shipping Cost	Free
Return Label	Provided by email after the return request is accepted
How to Use the Label	Download, print, and attach it securely to the return package
Restocking Fee	$0 — No restocking fee
Refund Processing Time	Within 7 business days after the returned item is received, inspected, and approved
Refund Method	Original payment method
Return Address	911 Overhill Dr, Suffield, CT 06078-1945, United States
Customer Support	support@myfrents.com
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

30-Day Return Policy

Customers may request a return within 30 days of the date the order is delivered.

To qualify for a return, the return request must be submitted within this 30-day period.

For example, if an order is delivered on October 1, the customer must request the return no later than October 31.

Returns requested after the 30-day return window may not be accepted unless required by applicable consumer protection law.

Return Eligibility

To be eligible for a return, the item must:

Be returned within the 30-day return window.
Be in the same condition in which it was received.
Be unworn except for reasonable fitting or inspection.
Be unwashed.
Be unused.
Be free from stains, odors, makeup, perfume, deodorant marks, alterations, or other signs of wear.
Include original tags where applicable.
Include original product packaging where reasonably possible.
Include proof of purchase or the applicable order information.

Customers may reasonably inspect or try on a dress to determine fit, provided the item remains in returnable condition.

Items that have been worn beyond normal fitting, washed, altered, damaged after delivery, or otherwise materially changed by the customer may not qualify for a return.

This does not affect rights available under applicable consumer protection laws for defective, damaged, incorrectly supplied, or otherwise non-conforming products.

How to Request a Return

To start a return, contact:

Email: support@myfrents.com

Please include:

Your full name.
Your order number.
The email address used for the order.
The item you wish to return.
The reason for the return.
Photographs if the item is damaged, defective, or incorrect.

Please do not send a return without first contacting us.

We will review the return request and provide return instructions if the return is accepted.

Free Return Shipping

Return shipping is free for accepted returns.

Customers are not required to pay a return shipping fee when using the return label supplied by Myfrents.

After your return request has been accepted:

A prepaid return shipping label will be sent to your email address.
Download the return label.
Print the label.
Package the item securely.
Attach the return label to the outside of the package.
Follow the return shipping instructions provided with the label.

There is no charge for the prepaid return label.

Customers should use the return label and instructions supplied by us so that the return can be properly identified and tracked.

Return Address

Approved returns are processed through the following return location:

Myfrents

911 Overhill Dr

Suffield, CT 06078-1945

United States

Customers should contact us and receive return authorization and shipping instructions before sending a package to this address.

Restocking Fee

Myfrents does not charge a restocking fee.

The restocking fee is:

No storage, handling, or restocking deduction will be taken from an approved refund because an eligible product was returned.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged during delivery.
Defective.
Different from the product ordered.
The wrong size or variation due to our fulfillment error.
Missing an item included in your order.

Please contact support@myfrents.com promptly.

Include your order number, a description of the problem, and clear photographs where applicable.

After reviewing the information, we will provide appropriate return or resolution instructions.

Eligible returns involving damaged, defective, or incorrectly supplied products are also covered by our free return shipping policy.

Exchanges

We do not require customers to keep an unwanted item in order to obtain a different size, style, or product.

Where a direct exchange cannot be processed, customers may return an eligible item under this policy and place a new order for the preferred product.

Any returned item must meet the eligibility requirements stated in this policy.

If the item received was incorrect, damaged, or defective, contact support@myfrents.com before placing a replacement order so we can review the issue.

Refund Process

After we receive your returned item, it will be reviewed to confirm that it meets the return requirements.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds are processed within:

7 business days

The refund processing period begins after the returned product has been received, inspected, and approved.

Business days are Monday through Friday, excluding applicable public holidays.

Refund Method

Refunds are issued to the original payment method used to place the order.

For example:

Credit or debit card payments are refunded to the original card.
Digital wallet payments are refunded through the original payment method where supported.
Other eligible payment methods are refunded through the same payment channel used for the transaction.

We do not normally issue refunds to an unrelated payment account or a different payment method.

Bank and Payment Provider Processing Times

After Myfrents issues an approved refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

This additional processing period is controlled by the financial institution and is separate from our refund processing period.

If you have received confirmation that a refund has been issued but the funds have not appeared in your account, please first check with your bank or payment provider.

You may also contact us at support@myfrents.com if additional assistance is required.

Original Shipping Charges

The standard shipping fee paid for delivery is separate from the free return shipping service.

If a refund of an original shipping charge is required because an order was damaged, defective, incorrectly supplied, canceled when eligible, or otherwise required under applicable law, the applicable amount will be handled accordingly.

Any refund amount will be clearly communicated during the return review process.

Partial Refunds

A reduced or partial refund may apply only when permitted by applicable law and where an item is returned in a materially different condition because of customer use, damage, alteration, missing components, or other circumstances that reduce the value of the returned product.

We do not charge an automatic restocking fee.

Any applicable adjustment will be based on the actual condition of the returned product and will not limit statutory consumer rights.

Return Packages

Customers should package returned items securely to help prevent damage during return transportation.

Where possible:

Place the item in protective packaging.
Include all components originally supplied with the product.
Remove or cover previous shipping labels.
Attach the supplied return label securely.
Keep return tracking information until the refund has been completed.

Return Tracking

A prepaid return label may include tracking information.

Customers are encouraged to retain the tracking number or shipping receipt until the return has been successfully received and processed.

If tracking indicates an unusual delay or problem with the return shipment, contact support@myfrents.com for assistance.

Returns Sent Without Authorization

Please contact us before sending a return.

Packages sent without prior return authorization or without the provided return instructions may be difficult to identify and may delay processing.

Contacting us first helps ensure that:

The return is eligible.
The correct return instructions are provided.
The free return label is issued.
The package can be associated with the correct customer order.

Refused or Undeliverable Orders

If a package is returned because the delivery address supplied at checkout was incomplete, incorrect, refused, or otherwise undeliverable, please contact us.

We will review the circumstances and provide information about available options based on the status of the order and applicable consumer protection requirements.