FAQs

Last Updated: September 16, 2026

Welcome to the Myfrents Frequently Asked Questions page. Below you will find clear information about orders, shipping, payments, returns, refunds, cancellations, and customer support for purchases made through myfrents.com.

Summary

Topic	Key Information
Store	Myfrents
Website	myfrents.com
Products	Women’s dresses and related apparel
Shipping Area	United States only
Order Cut-Off Time	5:00 PM Eastern Time (ET)
Processing Time	1–2 business days, Monday through Friday
Transit Time	5–10 business days, Monday through Friday
Estimated Total Delivery Time	6–12 business days
Standard Shipping Fee	$6.99 per order
Return Window	30 days from delivery
Return Shipping	Free for accepted returns
Restocking Fee	$0
Refund Processing	Within 7 business days after the return is received, inspected, and approved
Customer Support	support@myfrents.com
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

1. What products does Myfrents sell?

Myfrents offers women’s dresses and related apparel through myfrents.com.

Product information, available sizes, colors, pricing, and other relevant details are displayed on the applicable product page.

2. Where does Myfrents ship?

We currently ship only within the United States.

International shipping is not currently available.

Orders with a shipping address outside the United States cannot be fulfilled.

3. What is your order cut-off time?

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed before 5:00 PM ET on a business day may begin processing that day.

Orders placed after 5:00 PM ET generally begin processing on the next business day.

Orders placed on weekends or applicable public holidays begin processing on the next available business day.

4. How long does order processing take?

Our standard order processing and preparation time is:

1–2 business days, Monday through Friday

Processing may include:

Payment verification.
Order review.
Product preparation.
Packaging.
Shipping-label preparation.
Carrier handoff.

Processing time is separate from shipping transit time.

5. How long does shipping take?

After processing, the estimated shipping transit time is:

5–10 business days, Monday through Friday

Depending on the delivery location and carrier operations, some orders may arrive sooner than expected.

6. What is the total estimated delivery time?

The estimated total delivery timeframe is approximately:

6–12 business days

This includes:

1–2 business days for processing.
5–10 business days for shipping transit.

Business days are Monday through Friday, excluding applicable public holidays.

7. How much does shipping cost?

We charge a flat standard shipping fee of:

$6.99 per order

The shipping charge is calculated and displayed during checkout before payment is completed.

There are no additional standard shipping fees beyond the amount shown at checkout.

8. Are taxes included in the product price?

Yes.

Product prices displayed on myfrents.com include applicable tax as represented on our website.

The standard shipping charge is shown separately during checkout.

Customers can review the final order total before completing payment.

9. Which shipping carriers do you use?

Orders may be shipped through:

USPS
UPS
FedEx

Carrier selection may depend on the delivery destination, package size, service availability, and other fulfillment requirements.

10. Will I receive tracking information?

When tracking information is available, shipment details will be provided after your order has been dispatched.

Please allow some time for the shipping carrier to activate or update tracking information after receiving the package.

11. What should I do if my tracking information is not updating?

Carrier tracking may occasionally take time to update.

If tracking has not changed for an unusual period, you may:

Check the carrier's tracking page again later.
Contact the applicable shipping carrier where appropriate.
Contact us at support@myfrents.com for assistance.

Please include your order number when contacting us.

12. What should I do if my package is delayed?

Shipping delays may occasionally occur because of:

Severe weather.
Carrier disruptions.
High shipping volumes.
Public holidays.
Transportation interruptions.
Incorrect address information.
Circumstances outside our reasonable control.

If your order has exceeded the expected delivery timeframe, contact:

support@myfrents.com

We will review the available shipment information and assist where possible.

13. What if my package is marked as delivered but I cannot find it?

If tracking shows that your order has been delivered but you cannot locate the package, please:

Check around the delivery location.
Check with household members.
Check with neighbors where appropriate.
Check with a reception desk, front office, or building management if applicable.
Review the carrier tracking details.
Contact the shipping carrier if necessary.

If the package still cannot be located, contact us at:

support@myfrents.com

14. Can I change my shipping address after placing an order?

You may request an address correction before the order enters fulfillment or shipment.

Contact:

support@myfrents.com

as soon as possible and provide:

Your order number.
Your current shipping address.
The corrected shipping address.

Address changes cannot be guaranteed after fulfillment or shipment has begun.

15. Can I cancel my order?

You may request cancellation before the order enters fulfillment or shipment.

To request cancellation, email:

support@myfrents.com

Please provide your order number and clearly state that you wish to cancel the order.

An order is not considered canceled until cancellation has been confirmed by Myfrents.

16. Do you charge a cancellation fee?

No.

Cancellation Fee: $0

There is no cancellation fee for an order that can be successfully canceled before fulfillment or shipment.

17. Can I change my order after placing it?

You may request certain changes before fulfillment or shipment begins.

Possible changes may include:

Shipping address.
Size.
Product variation.
Quantity.
Recipient information.

Changes depend on the current status of the order and product availability.

Contact:

support@myfrents.com

as soon as possible.

18. Can I change an order after it has shipped?

Once an order has been shipped, we cannot directly change:

The product.
Size.
Quantity.
Shipping address.
Recipient information.

If you no longer want the product, you may request a return after delivery if the item meets our return eligibility requirements.

19. What is your return policy?

Eligible items may be returned within:

30 days from the date of delivery

Returned items should generally be:

In the same condition as received.
Unworn beyond reasonable fitting.
Unwashed.
Unaltered.
Free from stains, odors, makeup, perfume, or other signs of wear.
Returned with original tags where applicable.
Accompanied by the applicable order information.

20. How do I request a return?

To request a return, email:

support@myfrents.com

Please include:

Your full name.
Order number.
Email address used for the order.
Product you want to return.
Reason for the return.
Photographs if the item is damaged, defective, or incorrect.

Please wait for return approval and instructions before sending the item.

21. Is return shipping free?

Yes.

Return shipping is free for accepted returns.

Once your return request is approved, a prepaid return shipping label will be sent to your email.

You should:

Download the label.
Print it.
Package the item securely.
Attach the label to the package.
Follow the provided return instructions.

22. Where do I send my return?

Approved returns are processed at:

Myfrents

911 Overhill Dr

Suffield, CT 06078-1945

United States

Please contact us before sending a return so that you can receive the appropriate return authorization and prepaid label.

23. Do you charge a restocking fee?

No.

Restocking Fee: $0

We do not charge a standard restocking or storage fee for eligible returns.

24. How long does it take to receive a refund?

After the returned item is received, it will be inspected.

If the return is approved, the refund will be processed within:

7 business days

The 7-business-day processing period begins after the returned item has been received, inspected, and approved.

Your bank or payment provider may require additional time to post the refund to your account.

25. How will I receive my refund?

Approved refunds are normally issued to the:

Original payment method used for the purchase

For example:

Card payments are refunded to the original card.
PayPal payments are refunded through PayPal.
Digital wallet payments are refunded through the applicable original payment channel.

26. Can my refund be sent to a different payment method?

Normally, no.

For transaction security, refunds are generally returned to the original payment method.

If the original payment method is no longer available, contact:

support@myfrents.com

so the situation can be reviewed.

27. What if my dress arrives damaged or defective?

If your order arrives damaged or defective, contact:

support@myfrents.com

Please provide:

Your order number.
Your full name.
A description of the problem.
Clear photographs of the item.
Photographs of the packaging where applicable.

We will review the issue and provide appropriate next steps.

28. What if I receive the wrong product or size?

If we send an item that does not match your order, contact:

support@myfrents.com

Please include your order number and photographs where useful.

We will review the order and provide appropriate return or resolution instructions.

Eligible returns resulting from our fulfillment error qualify for free return shipping.

29. Do you offer exchanges?

Where a direct exchange cannot be processed, customers may:

Return the eligible item according to our Return & Refund Policy.
Place a new order for the preferred size, style, or product.

If you received an incorrect or defective item, contact us before placing another order.

30. Can I return a dress after trying it on?

Yes, reasonable fitting is permitted, provided the item remains in returnable condition.

The item should not show signs of extended wear and should remain:

Unwashed.
Unaltered.
Free from stains.
Free from makeup marks.
Free from perfume or strong odors.
With original tags where applicable.

31. What items may not qualify for a return?

An item may not qualify for a standard return if it has been:

Worn beyond reasonable fitting.
Washed.
Altered.
Damaged after delivery by the customer.
Stained.
Exposed to strong odors.
Returned outside the applicable return window.

This does not limit rights that may apply to defective, damaged, incorrect, or non-conforming goods under applicable law.

32. What payment methods do you accept?

Supported credit and debit card networks include:

Visa
Mastercard
American Express
Discover
Diners Club
Elo
JCB
UnionPay

33. What express checkout and digital wallet options do you accept?

Available express checkout or digital wallet options may include:

Shop Pay
PayPal
Google Pay
Apple Pay
Venmo

The payment methods actually available for a transaction will be displayed during checkout.

34. What currency do you use?

All prices and transactions on myfrents.com are processed in:

U.S. Dollars (USD)

If your payment account uses another currency, your financial institution may apply its own exchange rate or fee.

35. Is payment secure?

We use secure checkout technology and authorized payment service providers.

Payment information is processed through secure payment infrastructure.

We do not ask customers to send full card numbers, security codes, or payment passwords by ordinary email.

36. Why was my payment declined?

Payments may be declined for reasons such as:

Incorrect card information.
Incorrect billing address.
Insufficient funds.
Expired card.
Security restrictions.
Transaction limits.
Fraud-prevention checks.
Payment-provider authorization failure.

If your payment is declined, contact your bank or payment provider for more information.

37. What should I do if I see a duplicate charge?

If you believe the same transaction was charged more than once, contact:

support@myfrents.com

Please provide:

Your name.
Order number.
Transaction date.
Amount.
Description of the issue.

Do not email your full card number or security code.

38. Why does my payment show as pending?

A pending payment may be an authorization that has not yet fully settled.

In some cases, if an order does not complete, your bank or payment provider may automatically release the pending authorization.

The timing of the release is controlled by the financial institution.

39. Can I pay outside the website?

Unless specifically offered through our official checkout, we do not accept:

Cash by mail.
Cash on delivery.
Personal checks.
Payment to unrelated personal accounts.
Unofficial payment links.

Payments should be completed through the payment methods displayed on myfrents.com.

40. How do promotional codes work?

Where available, valid promotional codes should generally be entered during checkout before payment is completed.

Any applicable discount will be displayed before you confirm your purchase.

Promotional offers may have conditions such as:

Expiration dates.
Eligible products.
Minimum order requirements.
One-time use limits.

41. How is my personal information used?

Personal information may be used for purposes including:

Processing orders.
Processing payments.
Shipping products.
Providing customer support.
Processing returns and refunds.
Preventing fraud.
Maintaining website security.
Complying with legal obligations.

For more details, please review our Privacy Policy.

42. Does Myfrents use cookies?

Yes.

Our website may use cookies and similar technologies for purposes including:

Essential website functionality.
Shopping cart operation.
Checkout.
Security.
Preferences.
Analytics.
Permitted marketing activities.

Where required, non-essential cookies are subject to applicable consent controls.

43. Does Myfrents sell personal information?

Myfrents does not sell personal information for money.

Some privacy laws use broader definitions of terms such as “sale” or “sharing.” Where those laws apply, additional opt-out rights may be available.

44. How can I request access, correction, or deletion of my personal information?

Depending on applicable law, you may have rights to request:

Access.
Correction.
Deletion.
Restriction.
Portability.
Opt-out of certain processing.

To submit a privacy request, contact:

support@myfrents.com

We may need to verify your identity before completing certain requests.

45. How can I unsubscribe from marketing emails?

If you receive promotional emails from Myfrents, you may use the unsubscribe option included in the message where available.

You may also contact:

support@myfrents.com

Order confirmations, shipping updates, and other service-related communications may still be sent when necessary to complete your purchase.

46. Can I contact you before placing an order?

Yes.

If you have questions about a product, payment, shipping, return, or website policy, contact:

support@myfrents.com

Our support hours are:

Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

47. What information should I include when contacting support?

For order-related questions, please include:

Your full name.
Order number.
Email address used for the order.
A clear description of your question or issue.

For damaged, defective, or incorrect items, include photographs where appropriate.

Never send your full payment-card number or card security code by email.

48. Where is Myfrents located?

Our business contact address is:

Myfrents

911 Overhill Dr

Suffield, CT 06078-1945

United States

49. What are your customer support hours?

Customer support is available:

Monday–Saturday

8:00 AM–7:00 PM Eastern Time (ET)

Email: support@myfrents.com

50. Where can I find your full policies?

For complete information, please review the applicable policy pages on myfrents.com, including:

Shipping Policy.
Return & Refund Policy.
Terms of Service.
Privacy Policy.
Payment Methods Policy.
Order Cancellation & Change Policy.
Cookie Policy.

These pages provide the complete terms applicable to purchases and use of our website.

Contact Us

For additional questions, contact:

Myfrents

Website: myfrents.com

Address: 911 Overhill Dr, Suffield, CT 06078-1945, United States

Email: support@myfrents.com

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

Please include your order number when contacting us about an existing purchase.