Last Updated: September 16, 2026
At Myfrents, we understand that customers may occasionally need to cancel an order or correct order information after completing a purchase.
This policy explains when cancellation or modification requests may be accepted, how to submit a request, and what happens if an order has already entered fulfillment or shipment.
This policy applies to orders placed through myfrents.com.
Summary
| Policy Detail | Information |
|---|---|
| Store | Myfrents |
| Website | myfrents.com |
| Order Cut-Off Time | 5:00 PM Eastern Time (ET) |
| Processing Time | 1–2 business days, Monday through Friday |
| Cancellation Requests | Accepted only before the order enters fulfillment or shipment |
| Order Changes | Accepted only when the requested change can be completed before fulfillment or shipment |
| Cancellation Fee | $0 |
| Change Fee | $0 |
| Address Change Fee | $0 |
| Shipped Orders | Cannot be canceled or modified |
| Return Option After Shipment | Eligible products may be returned within 30 days of delivery |
| Return Shipping | Free for accepted returns using our prepaid return label |
| Contact Email | support@myfrents.com |
| Support Hours | Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET) |
1. Order Cancellation
Customers may request to cancel an order before the order has entered fulfillment or been shipped.
To request cancellation, contact us as soon as possible at:
support@myfrents.com
Please include:
- Your full name.
- Order number.
- Email address used for the order.
- A clear request to cancel the order.
Cancellation requests are not automatically confirmed by sending an email.
We will review the status of the order and confirm whether cancellation is still possible.
2. When an Order Can Be Canceled
An order may be canceled if:
- The cancellation request is received before fulfillment has begun.
- The order has not been packed for carrier handoff.
- The shipping label or fulfillment process has not progressed to a stage where cancellation is no longer operationally possible.
- The order has not been transferred to USPS, UPS, or FedEx.
If cancellation is successful, we will notify you by email.
3. When an Order Cannot Be Canceled
An order generally cannot be canceled after it has:
- Entered active fulfillment.
- Been packed for shipment.
- Been transferred to a shipping carrier.
- Been marked as shipped.
- Entered the carrier transportation network.
Once an order has reached one of these stages, it must proceed through delivery.
If you no longer want the product after shipment, you may request a return after delivery in accordance with our Return & Refund Policy.
4. Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM Eastern Time (ET)
Orders placed before 5:00 PM ET on a business day may begin processing that business day.
Orders placed after 5:00 PM ET will generally begin processing on the next business day.
Orders placed on weekends or applicable public holidays will generally begin processing on the next available business day.
Because fulfillment may begin quickly, customers should contact us immediately after discovering that an order needs to be canceled or changed.
5. Order Processing Time
Our standard preparation and processing time is:
1–2 business days, Monday through Friday
Processing may include:
- Payment verification.
- Order review.
- Product preparation.
- Packing.
- Shipping-label preparation.
- Carrier handoff preparation.
The processing timeframe does not guarantee that an order will remain changeable or cancelable for the entire 1–2 business-day period.
6. Order Change Requests
Customers may request changes to an order before fulfillment or shipment.
Possible change requests may include:
- Shipping address correction.
- Recipient-name correction.
- Size change.
- Product variation change.
- Quantity adjustment.
- Removal of an item.
- Other order-detail corrections.
Changes depend on:
- Current order status.
- Product availability.
- Fulfillment progress.
- Whether the requested change can be completed before shipment.
We will confirm by email whether the requested modification has been successfully completed.
7. Shipping Address Changes
If you entered an incorrect shipping address, contact:
support@myfrents.com
as soon as possible.
Please provide:
- Your order number.
- The incorrect address.
- The complete corrected shipping address.
We will attempt to update the address if the order has not entered a stage where modification is no longer possible.
Address changes cannot be guaranteed after an order has entered fulfillment or been transferred to the shipping carrier.
8. Customer Responsibility for Address Accuracy
Customers are responsible for reviewing shipping information before completing checkout.
Please verify:
- Full recipient name.
- Street address.
- Apartment, suite, or unit number where applicable.
- City.
- State.
- ZIP code.
- Contact information.
An incomplete or inaccurate address may cause delivery delays or prevent successful delivery.
If you notice an error, contact us promptly.
9. Changes After Shipment
Once an order has been shipped, Myfrents cannot directly modify the shipment.
This includes requests to change:
- Product.
- Size.
- Quantity.
- Delivery address.
- Recipient information.
Where available, the applicable carrier may provide delivery-management options.
Carrier options are controlled by the carrier and are not guaranteed by Myfrents.
Our carriers may include:
- USPS.
- UPS.
- FedEx.
10. Cancellation Fees
Myfrents does not charge a cancellation fee.
Cancellation Fee: $0
If an eligible order is successfully canceled before fulfillment or shipment, no cancellation fee will be deducted.
11. Order Change Fees
Myfrents does not charge a fee for approved order changes.
Change Fee: $0
There is no administrative charge for an approved:
- Address correction.
- Size change.
- Product variation correction.
- Quantity adjustment.
Any difference in product price, where applicable, will be clearly communicated before the change is completed.
12. Product Price Differences After a Change
If an approved change results in a different product price:
- A higher-priced replacement may require payment of the difference.
- A lower-priced replacement may result in an appropriate refund of the difference.
Any adjustment will be disclosed before completion where applicable.
We will not add undisclosed charges to an order.
13. Successfully Canceled Orders
If a paid order is successfully canceled, any applicable refund will be issued to the original payment method.
The refund will include the amount associated with the canceled order according to the transaction status and applicable law.
We do not charge a cancellation fee.
14. Refunds for Canceled Orders
Refunds for successfully canceled paid orders are returned to the original payment method.
After the refund is issued, banks and payment providers may require additional time to display the credit in your account.
Bank or card processing times are controlled by the applicable financial institution.
15. Authorization Holds
In some cases, a canceled transaction may initially appear as:
- Pending.
- Authorized.
- Processing.
If the payment has not fully settled, the payment provider may release the authorization rather than post a separate refund.
The timing of an authorization release is controlled by the customer's bank or payment provider.
16. Orders Already Shipped
Orders that have already shipped cannot be canceled.
If you no longer want the product, you may wait for delivery and request an eligible return.
Our current return terms include:
- 30-day return window from delivery.
- Free return shipping for accepted returns.
- Prepaid return label provided by email.
- $0 restocking fee.
- Refund processing within 7 business days after the return is received, inspected, and approved.
Please refer to our Return & Refund Policy for complete return conditions.
17. Refusing Delivery
We recommend contacting us rather than intentionally refusing a shipment.
Refused packages may experience:
- Carrier delays.
- Return-routing delays.
- Difficulty identifying the returned order.
For a product you no longer want, the preferred process is to receive the shipment and follow our approved return procedure.
This does not limit rights available under applicable law.
18. Duplicate Orders
If you accidentally submit the same order more than once, contact us immediately at:
support@myfrents.com
Please provide all applicable order numbers.
If the duplicate order has not entered fulfillment or shipment, we will review whether it can be canceled.
If it has already shipped, our Return & Refund Policy may apply after delivery.
19. Wrong Size or Product Selected
If you accidentally order the wrong:
- Size.
- Color.
- Style.
- Quantity.
- Product variation.
contact us as soon as possible.
We will attempt to make the requested change if:
- The order has not entered fulfillment.
- The requested product or variation is available.
- The change can be completed before shipment.
If the order has already shipped, the product may be returned after delivery if it meets our return eligibility requirements.
20. Adding Products to an Existing Order
Once an order has been submitted, additional products may not always be added to the same transaction.
If we cannot add an item before fulfillment, you may place a separate order through myfrents.com.
Any applicable shipping charge for a separate order will be disclosed during checkout.
21. Removing Items From an Order
If you want to remove an item from a multi-item order, contact us before fulfillment begins.
If the change can be completed, the applicable amount for the removed item will be adjusted or refunded to the original payment method as appropriate.
If the order has already entered fulfillment or shipment, the item may need to be returned after delivery.
22. Changes Requested by Myfrents
Occasionally, we may need to contact a customer regarding an order because of:
- Product availability.
- Address verification.
- Payment verification.
- Suspected duplicate transactions.
- Technical errors.
- Other information necessary to complete fulfillment.
We will not replace a purchased product with a different product without appropriate customer approval where approval is required.
23. Product Unavailability
If a product becomes unavailable after an order is placed, we may contact you to explain the situation.
Where the ordered item cannot be supplied, we may:
- Cancel the unavailable item.
- Cancel the affected order.
- Offer an alternative only with customer approval.
- Issue an applicable refund to the original payment method.
Customers will not be required to accept an unwanted substitute.
24. Orders Canceled by Myfrents
We may cancel an order for legitimate reasons such as:
- Product unavailability.
- Payment authorization failure.
- Invalid or incomplete order information.
- Confirmed pricing or technical error.
- Suspected fraud or unauthorized payment activity.
- Inability to deliver to the provided address.
- Violation of applicable law.
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
25. Fraud and Security Review
Some orders may require additional review for transaction security.
During review, we may:
- Verify order information.
- Confirm payment authorization.
- Request reasonable verification.
- Delay fulfillment while the review is completed.
If an order cannot be safely verified, it may be canceled and any applicable payment refunded.
26. Weekend and Holiday Requests
Our support hours are:
Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
Order processing takes place Monday through Friday.
Requests submitted outside support hours will be reviewed during the next available support period.
Because order status may change before a request is reviewed, customers should submit cancellation or modification requests as soon as possible.
27. How to Submit a Cancellation Request
To request cancellation:
- Email support@myfrents.com.
- Include your full name.
- Include your order number.
- Use the email address associated with your purchase where possible.
- Clearly state that you want to cancel the order.
- Wait for confirmation from Myfrents.
An order is not considered canceled until we confirm the cancellation.
28. How to Submit an Order Change Request
To request an order modification:
- Email support@myfrents.com.
- Include your full name.
- Include your order number.
- Identify the information that needs to be changed.
- Provide the correct information.
- Wait for confirmation that the change has been completed.
Do not assume a requested change has been completed until you receive confirmation from us.
29. Email Confirmation
After reviewing a cancellation or change request, we may email you to confirm:
- That the request was completed.
- That additional information is required.
- That the order has already entered fulfillment.
- That the order has already shipped.
- That the requested product variation is unavailable.
- That the order should instead be handled under our Return & Refund Policy.
30. Customer Support
For order cancellation, order modification, shipping-address correction, or other order-related questions, contact:
Email: support@myfrents.com
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
Including your order number helps us identify your purchase more quickly.
31. Relationship to Our Shipping Policy
Order cancellation and modification requests are directly affected by fulfillment status.
Our standard shipping schedule is:
- Order Cut-Off: 5:00 PM Eastern Time (ET).
- Processing Time: 1–2 business days, Monday through Friday.
- Transit Time: 5–10 business days, Monday through Friday.
- Estimated Total Delivery Time: 6–12 business days.
- Standard Shipping Fee: $6.99 per order.
- Shipping Area: United States only.
- Carriers: USPS, UPS, or FedEx.
For complete delivery information, please review our Shipping Policy.
32. Relationship to Our Return & Refund Policy
If an order cannot be canceled because fulfillment or shipment has already begun, the customer may be eligible to return the product after delivery.
Our Return & Refund Policy governs:
- Return eligibility.
- 30-day return window.
- Return instructions.
- Free return shipping.
- Prepaid return labels.
- Refund processing.
- Product condition requirements.
33. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or replace rights available under applicable consumer protection law.
Where applicable law provides mandatory cancellation, refund, or other consumer rights that exceed the terms described here, those legal rights will apply.
34. Policy Updates
We may update this Order Cancellation & Change Policy when necessary to reflect:
- Operational changes.
- Fulfillment procedures.
- Legal requirements.
- Customer service procedures.
The current version will be published on myfrents.com with an updated revision date.
Changes do not remove rights that have already arisen under applicable law.
35. Contact Us
For cancellation requests, order changes, or questions about this policy, contact:
Myfrents
Website: myfrents.com
Address: 911 Overhill Dr, Suffield, CT 06078-1945, United States
Email: support@myfrents.com
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)
Please contact us as soon as you identify an issue with your order so we can review the order status before fulfillment or shipment progresses.