Payment Methods

Last Updated: September 16, 2026

At Myfrents, we provide secure and transparent payment options for purchases made through myfrents.com.

This Payment Methods Policy explains the payment methods available at checkout, how transactions are processed, when charges may occur, and how refunds are returned.

Summary

Payment Information Details
Store Myfrents
Website myfrents.com
Currency U.S. Dollars (USD)
Credit & Debit Cards Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, UnionPay
Express Checkout / Digital Wallets Shop Pay, PayPal, Google Pay, Apple Pay, Venmo
Standard Shipping Fee $6.99 per order
Taxes Included in the displayed product price
Final Order Total Clearly displayed before payment confirmation
Payment Security Payments are processed through secure payment service providers
Refund Method Original payment method
Customer Support support@myfrents.com
Support Hours Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

1. Accepted Payment Methods

Customers may use the payment methods displayed and available during checkout on myfrents.com.

Credit and Debit Cards

We accept supported cards from the following payment networks:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Elo
  • JCB
  • UnionPay

The availability of a specific card may depend on the card issuer, billing location, payment processor, and checkout configuration.

Express Checkout and Digital Wallets

Supported express checkout and digital wallet options may include:

  • Shop Pay
  • PayPal
  • Google Pay
  • Apple Pay
  • Venmo

Only payment methods shown as available during checkout can be used for a particular transaction.

Some digital wallet options may depend on the customer's device, browser, account eligibility, and geographic availability.

2. Payment Currency

All prices and payments on myfrents.com are processed in:

United States Dollars (USD)

If your financial institution uses a different currency, it may apply its own currency conversion rate or related fees.

Any fees imposed independently by your bank, card issuer, or payment provider are not charged by Myfrents.

3. Product Prices

The price displayed for each product is the purchase price applicable to that item, subject to any clearly disclosed promotion or discount.

Product prices displayed on myfrents.com include applicable tax as represented on our website.

Any discount, shipping charge, or other applicable amount will be displayed before you complete payment.

4. Shipping Charges

Our standard shipping fee is:

$6.99 per order

The shipping charge is calculated and displayed during checkout before you submit payment.

There are no additional standard shipping fees beyond the amount shown during checkout.

5. Order Total

Before completing your purchase, you will be able to review the applicable order total.

The checkout summary may include:

  • Product price.
  • Quantity.
  • Discounts where applicable.
  • Shipping fee.
  • Included or applicable tax information.
  • Final order total.

You will have an opportunity to review the amount before confirming payment.

6. Payment Authorization

When you place an order, your selected payment method may be authorized for the applicable order amount.

By submitting an order, you confirm that:

  • You are authorized to use the selected payment method.
  • The billing information you provide is accurate.
  • You authorize payment for the order total displayed during checkout.

Payment authorization is subject to approval by your bank, card issuer, digital wallet provider, or payment processor.

7. When Payment Is Charged

Depending on the payment method and payment processor, the order amount may be:

  • Authorized when the order is placed.
  • Captured when the transaction is confirmed.
  • Processed according to the payment provider's normal checkout procedure.

Your bank or payment provider may temporarily show a transaction as pending while authorization or settlement is completed.

8. Payment Security

We use secure checkout technology and authorized payment service providers to process transactions.

Payment information may be encrypted and transmitted securely according to the standards of the applicable payment provider.

We do not ask customers to send complete credit card numbers, security codes, or payment passwords through ordinary email.

9. Card Information

Full card details are generally processed by secure third-party payment infrastructure rather than manually by Myfrents.

Depending on the payment platform, we may receive limited transaction information such as:

  • Payment status.
  • Card brand.
  • Partial card details.
  • Transaction reference.
  • Billing confirmation.

We do not use payment information for purposes unrelated to transaction processing, fraud prevention, refunds, or legal obligations.

10. Card Verification

Your payment provider may use verification measures such as:

  • Billing address verification.
  • Card security code verification.
  • One-time passwords.
  • Two-factor authentication.
  • 3-D Secure authentication.
  • Fraud-detection systems.

These security procedures are controlled by the applicable payment provider or financial institution.

11. Declined Payments

A payment may be declined for reasons including:

  • Incorrect card information.
  • Incorrect billing information.
  • Insufficient funds.
  • Expired card.
  • Bank security restrictions.
  • Payment provider restrictions.
  • Suspected fraudulent activity.
  • Transaction limits.
  • Authorization failure.

If your payment is declined, the order may not be successfully completed.

You may contact your bank or payment provider for additional information regarding the decline.

12. Failed or Incomplete Payments

An order is not considered successfully paid if the payment cannot be authorized or completed.

If payment fails, you may:

  • Verify your payment information.
  • Try the payment method again.
  • Use another available payment method.
  • Contact your payment provider.

Myfrents will not intentionally process or ship an unpaid order.

13. Pending Transactions

In some cases, your bank or digital wallet may display a pending authorization even when an order was not fully completed.

A pending authorization is not always a completed charge.

If an authorization was created but the transaction was not completed, your payment provider may release the authorization automatically.

The timing of this release is determined by your bank or payment provider.

14. Duplicate Charges

If you believe you have been charged more than once for the same transaction, contact us at:

support@myfrents.com

Please provide:

  • Your full name.
  • Order number.
  • Transaction date.
  • Amount charged.
  • Description of the issue.

Do not send full card numbers or security codes by email.

We will review the order and available transaction records.

15. Fraud Prevention

To protect customers and our store, transactions may be reviewed for potential fraud or unauthorized activity.

An order may be delayed, declined, or canceled where there is a reasonable security concern.

We may request reasonable verification before processing certain orders.

If a paid order is canceled following a security review, any applicable refund will be returned to the original payment method.

16. Billing Information

Customers are responsible for providing accurate billing information during checkout.

This may include:

  • Full name.
  • Billing address.
  • ZIP code.
  • Contact information.
  • Other information requested by the payment provider.

Incorrect billing information may cause a transaction to be declined.

17. Express Checkout

Express checkout services may allow customers to complete purchases using information stored with their selected payment provider.

For example, an express checkout service may provide:

  • Billing information.
  • Shipping address.
  • Email address.
  • Payment authorization.

Customers should review the information supplied by their wallet or express checkout provider before confirming the order.

18. Shop Pay

Where available, customers may use Shop Pay to complete eligible purchases.

Shop Pay availability and functionality depend on the payment platform and customer eligibility.

Customers should confirm shipping, billing, and order information before completing checkout.

19. PayPal

Where available, customers may choose PayPal during checkout.

PayPal transactions are subject to PayPal's authentication and transaction procedures.

Customers may be redirected to or authenticated through PayPal before returning to the checkout process.

20. Google Pay

Where supported, customers may use Google Pay.

Availability may depend on:

  • Device compatibility.
  • Browser compatibility.
  • Google account configuration.
  • Supported payment cards.
  • Regional availability.

21. Apple Pay

Where supported, customers may use Apple Pay.

Availability may depend on:

  • Compatible Apple devices.
  • Supported browsers.
  • Wallet configuration.
  • Supported cards.
  • Regional availability.

22. Venmo

Where supported, customers may use Venmo for eligible transactions.

Venmo availability may depend on the checkout environment, customer account, device, and payment provider configuration.

23. Payment Method Availability

Payment methods may vary depending on:

  • Customer device.
  • Browser.
  • Payment-provider eligibility.
  • Card issuer.
  • Geographic location.
  • Checkout configuration.
  • Security requirements.

The payment options displayed during checkout represent the methods currently available for that transaction.

24. Discounts and Promotional Codes

If a valid promotional code is available, it must generally be entered during checkout before payment is completed.

Any applicable discount will be reflected in the order total before payment confirmation.

Promotional offers may be subject to specific conditions, including:

  • Expiration dates.
  • Eligible products.
  • Minimum purchase requirements.
  • One-time-use restrictions.
  • Other clearly disclosed limitations.

25. Pricing Errors

We make reasonable efforts to display accurate prices.

If a clear pricing or technical error affects an order, we may contact the customer before fulfillment.

Where permitted by applicable law, we may:

  • Correct the error.
  • Request confirmation at the correct price.
  • Cancel the affected transaction.
  • Refund any applicable payment.

We will not intentionally impose an undisclosed price after checkout.

26. Canceled Orders

If an eligible paid order is successfully canceled, any applicable refund will be returned to the original payment method.

Myfrents does not charge a cancellation fee for an approved cancellation.

Please refer to our Order Cancellation & Change Policy for complete cancellation procedures.

27. Refunds

Approved refunds are issued to the original payment method used for the purchase.

For eligible returns, refunds are processed within:

7 business days after the returned item is received, inspected, and approved.

Refunds may include applicable amounts according to our Return & Refund Policy and applicable law.

28. Refund Processing by Banks

After a refund is issued by Myfrents, the payment provider may require additional time to post the funds to your account.

The time required may vary by:

  • Bank.
  • Card issuer.
  • PayPal.
  • Digital wallet provider.
  • Payment network.

This additional posting time is controlled by the applicable financial institution and is separate from our own refund-processing period.

29. Refund Method Restrictions

For transaction security, refunds are generally returned to the same payment method used for the original order.

We do not normally redirect a refund to:

  • An unrelated credit card.
  • A different bank account.
  • Another person's payment account.
  • A different digital wallet.

If the original payment method is no longer available, contact us so the situation can be reviewed according to the applicable payment provider's procedures and applicable law.

30. Chargebacks and Payment Disputes

If you believe there is a problem with a transaction, we encourage you to contact us first at:

support@myfrents.com

We will review legitimate issues involving:

  • Duplicate charges.
  • Incorrect amounts.
  • Canceled orders.
  • Missing refunds.
  • Order problems.

Nothing in this policy removes your right to use legitimate dispute procedures provided by your financial institution or applicable law.

31. Unauthorized Transactions

If you believe a transaction was made without your authorization, contact your bank or payment provider immediately.

You may also contact us at:

support@myfrents.com

Please do not send full payment credentials by email.

32. Payment Privacy

Payment-related information is handled according to our Privacy Policy and the security practices of our payment providers.

We may use transaction information for:

  • Order processing.
  • Refunds.
  • Fraud prevention.
  • Customer service.
  • Accounting.
  • Legal compliance.
  • Dispute resolution.

For more information about personal information, please review our Privacy Policy.

33. No Cash Payments

Unless expressly offered during checkout, we do not accept:

  • Cash by mail.
  • Cash on delivery.
  • Personal checks.
  • Money sent outside the official checkout process.

Customers should complete payment only through the payment methods available on myfrents.com.

34. No Off-Site Payment Requests

Myfrents does not require customers to send payment to an unrelated personal account or through an unofficial payment link.

Customers should be cautious of messages requesting payment outside the normal checkout process.

If you receive a suspicious payment request claiming to represent Myfrents, contact: support@myfrents.com

35. Payment Receipts and Order Confirmation

After a successful order, customers may receive an order confirmation containing information such as:

  • Order number.
  • Products ordered.
  • Order amount.
  • Shipping information.
  • Payment status.

Please review your order confirmation and contact us if you identify an error.

36. Relationship to Other Policies

This Payment Methods Policy should be read together with our:

  • Terms of Service.
  • Shipping Policy.
  • Return & Refund Policy.
  • Order Cancellation & Change Policy.
  • Privacy Policy.
  • Cookie Policy.

Our related policies provide additional information regarding delivery, returns, refunds, cancellations, personal information, and website use.

37. Consumer Rights

Nothing in this Payment Methods Policy limits or removes any mandatory rights available under applicable consumer protection or payment law.

Where applicable law provides greater protection, the applicable legal requirement will apply.

38. Changes to This Policy

We may update this Payment Methods Policy when payment options, processors, business practices, or legal requirements change.

The current version will be posted on myfrents.com with an updated revision date.

The actual payment methods currently available to a customer will always be those displayed during checkout.

39. Contact Us

If you have questions about payments, billing, refunds, duplicate transactions, or payment-related issues, contact:

Myfrents

Website: myfrents.com

Address: 911 Overhill Dr, Suffield, CT 06078-1945, United States

Email: support@myfrents.com

Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

When contacting us regarding a transaction, please include your order number where available, but do not send your full card number or card security code by email.