Refund Policy

Refund Policy

At Myfrents, we are committed to ensuring a secure and efficient refund process. This policy outlines how and when you will receive your funds back following a cancellation or return.

Order Cancellation & Modifications

We strive to process orders as quickly as possible. If you need to change or cancel your order:

Cancellation Request: Please contact us at support@myfrents.com within 12 hours of placing your order. We will process a full refund immediately.
Orders in Transit: If your order has already been processed or shipped after the 12-hour window, we cannot cancel it. In this case, please follow our Return Policy once the item arrives to receive your full refund.

Inspection and Approval Process

Once your returned item is received at our facility, our quality control team will conduct an inspection:

Timeline: Inspection typically takes 2-3 business days.
Notification: We will send you an email notification once your return has been inspected and inform you whether your refund has been approved.

Refund Disbursement Timeline

Approval & Initiation: Once approved, your refund will be initiated immediately.
Processing Period: It typically takes 5 to 7 business days for our billing department to process the transaction.
Method of Payment: For security purposes, all refunds are issued strictly to the original method of payment used at checkout. We cannot issue refunds to alternative bank accounts or credit cards.
Banking Delays: Please note that your bank or credit card issuer may require an additional 3 to 5 business days to post the credit to your account.

Late or Missing Refunds

If you have not received your refund after 14 business days from the date of approval, please follow these steps:

Check your bank account or credit card statement again.
Contact your financial institution to see if the refund is pending.
If you have done this and still have not received your funds, please contact us at support@myfrents.com. We will provide a transaction reference number to assist your bank in tracking the payment.