Cancel/ Change Order

Order Adjustment & Address Verification Policy

At Myfrents, we strive to process and deliver your orders as quickly as possible. To ensure a smooth experience, we provide a specific window for adjustments and clear guidelines regarding shipping accuracy.

Cancellation or Modification Window

We offer a 12-hour window after an order is placed to request any changes or cancellations. If you realize you have made an error or have changed your mind, you must submit your request within this timeframe.

How to request a change:

Email: Send an immediate request to support@myfrents.com.
Contact Form: Use the “Contact Us” section on our website at myfrents.com.

Please include your Order Number and the specific details you wish to change (e.g., product size, quantity, or shipping method).

Important Processing Note

Once the initial 12-hour window has elapsed, your order enters our fulfillment and production queue immediately. After this time, we are unable to guarantee or implement any further changes, modifications, or cancellations. We appreciate your understanding as this allows us to maintain our fast delivery standards.

Address Accuracy and Verification

It is the sole responsibility of the customer to ensure that the shipping address provided during checkout is complete, accurate, and current. This includes:

Correct Street Name and House/Building Number.
Apartment or Suite Numbers.
Correct City, State, and ZIP Code.

Myfrents is not liable for failed deliveries, lost packages, or shipments returned to us due to incorrect or incomplete address information provided by the customer.

Address-Related Liability

If a package is returned to our facility due to an incorrect address provided by the customer, the customer may be responsible for additional shipping costs to resend the item. Our official business address for reference is:

2006 NE 196th Pl, Smithville, MO 64089, United States.